HOP Referral Associate
Position Summary:
The HOP Referral Manager is responsible for intake of the Healthy Opportunities Pilot (HOP) referrals and assists the HOP Billing and Referral Associate with management of the referrals. Must embrace IAM’s core values to serve those in need with compassion and respect. Reports to the HOP Billing & Referral Manager.
Duties and Responsibilities:
• Manages and completes the intake of HOP referrals for food orders, public transportation, utility, housing and NCCARES 360
• Manages and conducts appointments for public transportation, utility and housing assistance referrals and the invoicing of those referrals.
• Coordinates with Billing and Referral Associate to manage HOP delivery spreadsheets and the request for renewal of existing referrals when necessary.
• Works with the Billing and Referral Associate to complete monthly calls to clients.
• Assists Billing and Referral Associate in invoicing for HOP food domain services.
• Attends required HOP in person and zoom meetings and completes all required HOP training.
• Participates in weekly staff meetings, IAM training, and other agency-related activities.
Knowledge, Skills and Abilities Required:
Education: Associate Degree or Bachelor’s Degree or equivalent work experience
Experience: Minimum of 1-3 years administrative work experience, experience within a non-profit or human services organization preferred.
Skills and Abilities:
• Strong organizational skills with attention to detail
• Readily accepts new tasks assigned by the HOP Billing & Referral Manger and CFO
• Team player that can shift gears quickly and efficiently and adapts to change easily
• Bilingual in Spanish and English is a plus
• Proficient in Microsoft Excel and Word and the ability to learn new software
• Professional and pleasant demeanor on the telephone or in person while conducting appointments
• Ability to work with diverse populations. Requires patience when dealing with challenging clients in person or over the phone, ensuring quality customer service at all times
Work Relationship and Scope:
Reports to the HOP Billing & Referral Manager. This position interacts regularly with staff, volunteers, neighbors (clients) and community partners. Reports to CFO in the absence of the HOP Billing & Referral Manager. Must support IAM’s mission, vision, and values to serve area residents in need with respect and dignity.
Performance Dimensions:
• Develops and maintains positive working relationships with other staff members.
• Follows all guidelines of confidentiality.
• Promotes quality and thoroughness of work performed in a timely manner.
Working Conditions:
• Job Conditions/Work Location: Work is performed almost exclusively in an office environment.
• Physical Requirements: Ability to sit for extended periods of time, regularly accesses files (some walking, bending, stooping, and lifting of light materials). Frequent mental and visual concentration required for computer.
